On Thursday, August 29, from 3:00-4:00 pm (CDT), the Robbins Institute for Health Policy and Leadership and Robbins Healthcare MBA Alumni Group are proud to host Creagh Milford, DO, MPH, President of Retail Health at CVS Health in a virtual presentation on the topic of “The New Healthcare Experience – Examining the Future of Retail Health”.

Overview: As more retail companies seek to disrupt the healthcare landscape, industry experts are forecasting the revolutionary changes that retail firms and tech giants will bring to healthcare delivery in 2024 and beyond. This shift to improve the consumer experience in healthcare signals a significant change in the retail healthcare sector as companies strive to gain market dominance in primary care, concierge medicine, virtual care and home medical services while providing patients with personalized experiences.  Please join us for a discussion with Creagh Milford, DO, MPH, President of Retail Health at CVS Health as we examine the future of retail health, and how companies like CVS Health are changing the new retail health landscape. The session will be moderated by George Terrazas, Regional Vice President, Market Development, Equality Health, Robbins Healthcare MBA, Class of 2005.

Discussion Topics:

• Consumer Driven Healthcare/How Retail Health Meets Consumer Demand
• Improving Patient Experience w/ the Omnichannel Approach
• Making Healthcare Local – Specialized Care in Familiar/Local Settings
• Strategies for Partnering with Traditional Providers/Healthcare Systems
• Future Strategies – What’s next for Retail Health?